Bouffe Ltd is committed to safeguarding the privacy of our customers; in this policy we explain what personal data we collect about you, how we handle it and your rights. Bouffe Ltd (“we” or “us”) is acting as a data controller with respect to your personal data; in other words, where we determine the purposes and means of the processing of that personal data.

What personal data do we collect about you?

We collect personal data from you when you provide it to us through your use of our Site or when you interact with us. This information may include:

  • Information you provide to us when you use our Site (e.g. email address, name, contact details, product reviews, gender).
  • Information you provide for transactions, including purchases of goods, that you enter into with us through our Site and payment services (e.g. debit/credit card details, delivery address).
  • Information collected automatically by cookies (see below) and other analytics tracking systems (e.g. IP address, geographical location).
  • Information you provide in any communication you send to us.
  • Information you provide when you enter into any competition or complete any survey.
  • Information you provide to us for the purpose of subscribing to our email notifications and /or newsletters.

How do we use the information about you?

  • To process your order, manage your account, personalise your use of the Site in order to show you content we think you will be most interested in based on your purchase history.
  • To improve and maintain the Site, monitor its usage.
  • For market research e.g. we may contact you for feedback about our products or in response to a communication from you
  • For marketing purposes, where we have your consent, or are otherwise permitted to do so.
  • For security, to investigate fraud and where necessary to protect third parties and ourselves.
  • To comply with our legal and regulatory obligations.

The legal basis, under data protection law, for processing your personal data is because:

  • we are performing a contract with you, (e.g. for the purpose of supply
  • purchased goods and services and keeping proper records of those transactions).
  • we have obtained your consent (e.g. where you contact us with an enquiry or complaint or you consent to receive marketing from us).
  • it is in our legitimate interests, namely the proper administration of our website and business and communication with users. We will always seek to enhance the experience of customers using our website.

Who do we share your personal data with?

We will share our customers’ personal data with the following third parties:

  • our service providers e.g. delivery companies and payment processors
  • parties engaged in fraud prevention and detection.
  • law enforcement or other governmental authorities

How long do we store your personal data?

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose. For example, if you have bought goods from us, we will keep a record of your purchase for invoicing and tax purposes. In relation to customer complaints, we keep any correspondence from you in the interest of protecting our business from claims. We will delete any data for which we no longer have a purpose.

Your rights

Your principal rights under data protection law are the right to access, to correct, to erasure, to restrict processing, to object to processing and to portability.

You also have the right to complain to a supervisory authority and the right to withdraw consent.

We will comply with any requests to exercise your rights in accordance with applicable law. If you wish to make any requests regarding your personal data, contact us using the details below.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/1JVLyzi).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources and Further Information

Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computer hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

We use cookies for the following reasons:

  • authentication – to identify you when you visit our website and as you navigate our website.
  • status – to help us to determine if you are logged into our website.
  • shopping cart – to maintain the state of your shopping cart as you navigate our website.
  • personalisation – to store information about your preferences and to personalise our website for you.
  • security – as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally.
  • advertising – to help us to display advertisements that will be relevant to you.
  • analysis – to help us analyse the use and performance of our website and services.
  • cookie consent – to store your preferences in relation to the use of cookies more generally.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information.

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Children

Our Site is not intended for children under the age of 18. We do not knowingly collect personal data from children under the age of 18 and if we have reason to believe we hold personal data of a person under that age in our databases, we will delete that personal data.

Security

Our Site employs secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are utilised to protect customer data when in transit to and from our Site. All PayPal transactions are subject to the PayPal Privacy Policy.

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Contact Us

If you have any queries on any aspect of our Privacy Policy, please contact us on the details below:

Email: info@bouffehair.com
Address: Bouffe Ltd, Reabrook Building, Rawdon Road, Moira, Swadlincote, Derbyshire, DE12 6DA

We are registered in England under registration no 08659929.